 Data privacy declarationPrivacy
policy 1. Privacy
policy FoundersLane GmbH (hereinafter referred to as "FoundersLane" or "we" or "us") is pleased about your visit to the Deepfield Connect Internet pages as well as mobile applications (together also referred to as "online offer") and about your interest in the company and products of Deepfield Connect.
2.
FoundersLane GmbH respects your privacy The protection of your privacy when processing personal data as well as the security of all business data is an important concern to which we pay special attention in our business processes. We process personal data collected during your visit to our online offers confidentially and only in accordance with the statutory provisions. Data protection and information security are part of our company policy.
3.
Responsible entity Responsible for the processing of your data is FoundersLane GmbH; exceptions are explained in this privacy policy. Our contact details are as follows: FoundersLane GmbH E-mail address: support@deepfield-connect.com
4. Collection,
processing and use of personal data 4.1
Processed data categories The following categories of data are processed: - Communication data (e.g. name, telephone, e-mail, address, IP address) - Contract master data (contractual relationship, product or contract interest) - Customer history (subscription of products, including the number and type of systems rented) - Contract billing and payment data 4.2
Principles Personal data is all information relating to an identified or identifiable natural person, such as names, addresses, telephone numbers, e-mail addresses, contractual, booking and accounting data, which is an expression of the identity of a person. We collect, process and use personal data (including IP addresses) only if there is a legal basis for this or if you have given us your consent, e.g. in the course of registration. 4.3
Processing purposes and legal basis We and service providers commissioned by us process your personal data for the following processing purposes: - Provision of this online offer and fulfilment of the contract in accordance with our contractual terms and conditions (see General Terms and Conditions) including invoicing and credit checks in advance (which is carried out exclusively in the case of payment by credit card). (Legal basis: Fulfillment of contract or, for the credit assessment and sale of receivables, justified interest on our part in protection against bad debts or efficient receivables management) - To identify disruptions and for security reasons (legal basis: fulfillment of our legal obligations in the area of data security and legitimate interest in the elimination of disruptions and the security of our offers). - For our own and third-party advertising as well as market research and reach measurement to the extent permitted by law or based on consent (legal basis: consent / justified interest on our part in direct marketing, as long as this is done in compliance with data protection and competition laws). Additional document: Consent - Product or customer surveys by post (legal basis: justified interest in improving products/services). Note: If we use a market research institute for surveys, this institute will only act on our behalf and according to our instructions. - Product or customer surveys by e-mail and/or telephone, provided that you have expressly agreed to this (legal basis: consent). Note: If we use a market research institute for surveys, this institute will act exclusively on our behalf and in accordance with our instructions. - Conducting competitions or discount campaigns in accordance with the respective competition or discount campaign conditions (legal basis: fulfilment of contract). - Sending a newsletter with the consent of the recipient by e-mail or SMS/MMS (legal basis: consent). - Protection and defence of our rights. (Legal basis: Justified interest on our part in asserting and defending our rights). 4.4
Registration If you would like to take advantage of services that require a contract, we ask you to register. During the registration process, we collect the personal data required for the conclusion and fulfillment of the contract (e.g. first name, last name, date of birth, e-mail address, details of the desired method of payment or account holder, if applicable) as well as any other data on a voluntary basis. Mandatory information is marked with a *. 4.5
Log files Whenever you use the Internet, your Internet browser automatically transmits certain information and we store it in so-called log files. The log files are temporarily stored by us for a short period of time (max. 4 weeks) to determine malfunctions and security reasons (e.g. to clarify attempted attacks) and then deleted. Log files, whose further storage is necessary for evidence purposes, are excluded from deletion until the respective incident has been finally clarified and can be passed on to investigating authorities in individual cases. Log files (without or without complete IP address) are also used for analysis purposes under the conditions of the section "Advertising and/or market research (without customer surveys)". The following information is stored in the log files: - IP address (Internet Protocol address) of the terminal device from which the online offer is accessed; - Internet address of the website from which the online offer was accessed (so-called origin or referrer URL); - Name of the service provider via which the online service is accessed; - Name of the files or information retrieved; - date and time and duration of the access; - amount of data transferred; - Operating system and information on the Internet browser used, including installed add-ons (e.g. for the Flash Player); - http status code (e.g. "request successful" or "requested file not found"). 4.6
Children This online offer is not intended for children under 16 years of age. 4.7
Transfer of data to other responsible persons Your personal data will only be transmitted by us to other responsible persons if this is necessary for the fulfilment of the contract, if we or the third party have a legitimate interest in the transmission or if your consent has been given. Details of the legal basis can be found in the section Processing purposes and legal basis. If data is transferred to third parties on the basis of a legitimate interest, this is explained in this data protection information. In addition, data may be transferred to other responsible parties if we should be obliged to do so by law or by an enforceable official or court order. 4.7.1 Service provider (general) We commission external service providers with tasks such as sales and marketing services, contract management, payment processing, programming and data hosting and hotline services. We have carefully selected these service providers and monitor them regularly, in particular their careful handling and safeguarding of the data stored with them. All service providers are obliged by us to maintain confidentiality and to comply with legal requirements. 4.7.2 Payment Service Provider We use external payment service providers. Depending on which payment method you select in the order process, we will pass on the data collected for the processing of payments (e.g. bank details or credit card data) to the bank or payment service provider commissioned by us. In some cases, the payment service providers also collect and process this data as responsible parties. In this respect the data protection information of the respective payment service provider applies. 4.7.3 Package Notification In order to announce your packages, we pass on your e-mail address and telephone number to our shipping service provider as part of the fulfillment of the contract. This company processes the data as the person responsible. 4.7.4 Claims management We reserve the right to have receivables collected by external service providers. Furthermore, we have a legitimate interest in selling claims to third parties and in this context to provide the respective buyer of the claim with the data required for the collection of the claim. In the case of debt collection, buyers of receivables act in their own name and process the transmitted data on their own responsibility. In this respect, the data protection information of the respective buyer of the claim applies. 4.8
Transfer to recipients outside the EEA We may also pass on personal data to recipients based outside the EEA in so-called third countries. In this case, we will ensure that the recipient either has an adequate level of data protection or your consent to the transfer has been obtained. You can obtain from us an overview of the recipients in third countries and a copy of the specifically agreed regulations to ensure an adequate level of data protection. Please contact us at the following e-mail address: support@deepfield-connect.com. 4.9
Duration of storage; retention periods As a matter of principle, we store your data for as long as this is necessary to provide our online offer and the associated services or we have a legitimate interest in further storage (e.g. we may still have a legitimate interest in postal marketing even after the fulfilment of a contract). In all other cases, we will delete your personal data with the exception of data that we must continue to store in order to fulfill legal obligations (e.g. we are required by tax and commercial law to retain documents such as contracts and invoices for a certain period of time). 5. Credit
assessments We have a legitimate interest in carrying out the credit checks described in this section to protect against bad debts in the event of payment by credit card. We may commission companies to carry out an assessment of the risk of non-payment based on mathematical-statistical methods and, to the extent permitted by law, provide us with information on the probability of non-payment. Address data may also be used for the assessment, but not exclusively. The credit assessment is an automated decision-making process. If you do not agree with the result, you can give us your point of view in writing so that we can have our decision reviewed by an official. In addition, you have a right to information from the respective service provider about the main reasons for the decision. We commission an external service provider for credit checks (exclusively in the case of payment by credit card). You can inquire with the partner. Please contact us at the following e-mail address: support@deepfield-connect.com. 6. Reports
to credit agencies We report due claims to credit agencies if payment has not been made despite the due date, the transfer is necessary to protect our legitimate interests or the legitimate interests of third parties and the other legal requirements are met, namely - the claim is enforceable or has been expressly recognised; or - the debtor has been reminded in writing at least twice after the due date of the claim, the first reminder is at least four weeks in the past, the debtor has been informed beforehand, but not before the first reminder, about a possible consideration by a credit agency and the claim is not disputed; or - the contractual relationship underlying the claim can be terminated by us without notice due to payment arrears and the debtor has been informed of a possible consideration by a credit agency. In addition, we can report non-contractual conduct (e.g. fraudulent conduct, abuse) to credit agencies if this is necessary to safeguard our legitimate interests or the legitimate interests of third parties and there is no reason to assume that the interest of the party concerned that merits protection outweighs the other. Our reports are sent to the following credit agency(ies): Hyacinth LLP 7. Competitions
or discount campaigns If you take part in a competition or a discount campaign, we will use your data to notify you of your prize and for the purpose of advertising our products to the extent permitted by law or if you have given your consent. You will find detailed information on the competitions or discount campaigns in the respective conditions of participation. 8. Use
of cookies Cookies and tracking mechanisms may be used in the context of providing our online services. Cookies are small text files that can be stored on your computer when you visit an online offer. Tracking is possible using various technologies. We process information especially within the scope of pixel technology or log file analysis. 8.1
Categories We distinguish between cookies that are absolutely necessary for the technical functions of the online offer and those cookies and tracking mechanisms that are not absolutely necessary for the technical function of the online offers. The use of the online offer is generally possible without cookies, which do not serve technical purposes. 8.1.1 Technically necessary cookies By technically necessary cookies we mean cookies without which the technical provision of the online offer cannot be guaranteed. This includes, for example, cookies that store data in order to ensure the trouble-free playback of video or audio content. These cookies are deleted at the end of your visit. 8.1.2 Technically unnecessary cookies and tracking mechanisms We only use these cookies and tracking mechanisms if you have given us your prior consent in each case. General: The use of marketing cookies and tracking mechanisms enables us and our partners to display interest-based offers based on an analysis of your usage behavior: - statistics: By using statistical tools we measure e.g. the number of your page views. - conversion tracking: Our conversion tracking partners place a cookie on your computer ("conversion cookie") if you have reached our website via an advertisement of the partner concerned. These cookies usually expire after 30 days. If you visit certain of our sites and the cookie has not expired, we and the relevant conversion tracking partner may recognize that a particular user has clicked on the ad and has been directed to our site. The information collected through the conversion cookie is used to compile conversion statistics and to track the total number of users who clicked on the ad and were directed to a page with a conversion tracking tag. - Retargeting: These tools use advertising cookies or advertising cookies of third parties, so-called web beacons (invisible graphics, also called pixels or counting pixels) or comparable technologies to create user profiles. These are used for interest-based advertising and to control the frequency with which the user sees certain ads. The person responsible for processing data in connection with the tools is the respective provider. The providers of the tools may also pass on information to third parties for the above-mentioned purposes. In this context, please refer to the data protection information of the respective provider. Please note that when using the tools, your data may be transferred to recipients outside the EEA where no adequate level of data protection exists in accordance with the DSGVO (e.g. USA). You will find details on this in the following description of the individual marketing tools. Name: Google Analytics Provider: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA Function: analyze user behavior (page views, number of visitors and visits, downloads), UX testing 8.2
Management of cookies and tracking mechanisms You can manage your cookie and tracking mechanism settings in your browser and/or in our privacy settings: Note: The settings you make only apply to the browser you are using. 8.2.1 Switching off all cookies If you want to disable all cookies, please go to your browser settings and deactivate the setting of cookies. Please note that this may affect the functionality of the website. 8.2.2 Management of your settings regarding technically not necessary cookies and tracking mechanisms When you visit our website, you will be asked in a cookie layer whether you give us your respective consent for the use of comfort cookies and marketing cookies or tracking mechanisms. In our privacy settings, you can revoke any consent you have already given with effect for the future or give us your consent at a later date. 9. Use
of our mobile applications In addition to our online offer, we provide mobile applications ("apps") that you can download to your mobile device. In addition to the data collected on websites, we also collect further personal data via our apps, which specifically result from the use of a mobile device. However, this only happens if you have given us your consent in each case. 9.1
App analysis We need statistical information about the use of our online offer to make it more user-friendly, to measure reach and to conduct market research. For this purpose we use the app analysis tools described in this section. The usage profiles created by these tools are not combined with personal data. The tools either do not use IP addresses of users at all or shorten them immediately after collection. The providers of the tools process data only as processors according to our instructions and not for their own purposes. For each tool, you will find information on the respective provider below. If these tools use tracking mechanisms or user profiles, we will only use these tools if you have given us your prior consent. 9.1.1 Google Analytics for mobile applications Google Analytics is used by Google Inc. provided. We use Google Analytics with the additional function offered by Google to make IP addresses anonymous: Here the IP address of Google is usually already shortened within the EU and only in exceptional cases only in the USA and in any case (according to Art. 13 para. 1 lit. f DSGVO) only in shortened form. 9.2
Data processing by App Store operators No data collection on our part and outside our area of responsibility is the transfer of data such as user name, e-mail address and individual device ID to an App Store (e.g. Google Play from Google, App Store from Apple, Galaxy App Store from Samsung) when downloading the respective application. We have no influence on this data collection and further processing by the App Store as the responsible party. 10. YouTube This online offer uses the video platform "YouTube", which is hosted by YouTube is operated. YouTube is a platform that enables the playback of audio and video files. When you visit a corresponding page of our offer, the embedded YouTube player connects to YouTube so that the video or audio file can be transferred and played. In the process, data is also transferred to YouTube as the person responsible. We are not responsible for the processing of this data by YouTube. For more information on the scope and purpose of the collected data, on the further processing and use of the data by YouTube, on your rights and the data protection options you can choose, please refer to the YouTube privacy policy. https://policies.google.com/privacy?hl=en
11. External
links Our online offer may contain links to Internet pages of third parties - these are not affiliated with us. After clicking on the link, we no longer have any influence on the collection, processing and use of any personal data transferred to the third party by clicking on the link (such as the IP address or the URL of the page on which the link is located), as the behaviour of third parties is naturally beyond our control. We assume no responsibility for the processing of such personal data by third parties. 12. Safety Our employees and the service companies commissioned by us are obliged to maintain secrecy and comply with the provisions of the applicable data protection laws. We take all necessary technical and organizational measures to ensure an appropriate level of protection and to protect your data managed by us, in particular against the risks of accidental or unlawful destruction, manipulation, loss, modification or unauthorized disclosure or access. Our security measures are constantly improved in line with technological developments.
13. User
rights Please use the information in the Contact section to assert your rights. Please make sure that we can clearly identify you. Right
to information and disclosure: You have the right to receive information from us about the processing of your data. To this end, you can exercise a right of access to the personal information that we process about you. Right
of correction and deletion: You can demand that we correct incorrect data and - if the legal requirements are met - complete or delete your data. This does not apply to the deletion of data that is required for billing and accounting purposes or is subject to the legal obligation to retain data. If access to such data is not required, however, their processing will be restricted (see below). Restriction
of processing: You can demand that we restrict the processing of your data - provided the legal requirements are met. Data
portability: You also have the right to receive data that you have made available to us in a structured, common and machine-readable format or - insofar as technically feasible - to demand that the data be transferred to a third party. Opposition
to direct marketing: You may also object at any time to the processing of your personal data for advertising purposes ("Advertising Objection"). Please note that for organizational reasons, there may be an overlap between your objection and the use of your data within the scope of an ongoing campaign. Objection
to data processing with legal basis "legitimate interest": In addition, you have the right to object to data processing by us at any time, provided that this is based on the legal basis of legitimate interest. We will then stop processing your data, unless we can - in accordance with the legal requirements - prove compelling reasons for further processing worthy of protection, which outweigh your rights. Revocation
of consent: If you have given us permission to process your data, you can revoke this permission at any time with effect for the future. The lawfulness of the processing of your data until revocation remains unaffected. 13.1
Right of complaint to the supervisory authority: You have the right to lodge a complaint with a data protection authority. You may contact the data protection authority responsible for your place of residence or your federal state or the data protection authority responsible for us. This is: Berlin
Commissioner for Data Protection and Freedom of Information Friedrichstr. 219 The
State Commissioner for Data Protection and Freedom of Information Address: Königstrasse 10a, 70173 Stuttgart, Germany Postal address: 14.
Amendment of the data protection notice We reserve the right to change our security and data protection measures if this is necessary due to technical developments. In these cases we will also adapt our data protection information accordingly. Therefore, please note the current version of our data protection notice.
15. Contact If you would like to contact us, you can reach us at the address given in the "Responsible person" section. For suggestions and complaints regarding the processing of your personal data, we recommend that you contact our data protection officer: Data Protection Officer or support@deepfield-connect.com. Status Januar 2021 |